1. Information We Collect
- Personal Information: When you make a reservation, inquire about our services, or contact us, we may collect personal information such as your name, email address, phone number, postal address, and payment details. We may also collect additional information, such as your preferences, special requests, and any dietary or accessibility needs, to enhance your stay.
- Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, operating system, referral URLs, and pages visited. This helps us understand user behavior and improve our website’s functionality.
- Cookies: Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you interact with our site, remember your preferences, and enable us to improve our services. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
- To Provide Services: We use your personal information to process reservations, respond to inquiries, manage your bookings, and deliver the services you request. This includes communicating with you before, during, and after your stay.
- Communication: We may use your contact information to send you updates, promotional offers, and important information about your stay at Shankara. You can opt out of these communications at any time.
- Improvement: Usage data and cookies help us analyze website performance, understand user preferences, and improve our offerings to better serve you. This includes personalizing your experience and providing content that is relevant to your interests.
- Security and Compliance: We use your information to enhance the security of our website and services, prevent fraud, and ensure compliance with legal and regulatory requirements.
3. Information Sharing and Disclosure
- Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, email marketing platforms, and IT support. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- Legal Requirements: We may disclose your information if required by law, in response to valid requests by public authorities, or to protect our rights, property, and safety, as well as those of our guests and employees.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses secure encryption protocols to safeguard your data during transmission, and we regularly review our security practices to ensure the highest level of protection.
5. Your Rights
- Access and Correction: You have the right to access and update your personal information. If you need to correct any inaccuracies, please contact us, and we will promptly address your request.
- Data Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations. We will make reasonable efforts to comply with your request in a timely manner.
- Opt-Out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your stay or our ongoing business relationship.
6. Children's Privacy
Shankara does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe that we might have any information from or about a child under 13, please contact us.
7. International Data Transfers
As Shankara operates globally, your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legal mechanisms.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised policy on our website and indicating the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Shankara Contact Information
Email: info@shankara-samui.com
Phone: (+66) 092 482 2503
Address: 79/12, Ko Samui District, Surat Thani 84330, Thailand
